Order
You can order the products from the shop by email via the SHOP button.
Confirmation
After placing your order, you will receive an order confirmation with invoice within 1-2 working days.
If there are incorrect details in the confirmation, please take contact by email as soon as possible.
Payment
The invoice can be paid by bank transfer or via the ING payment link in the order confirmation.
Delivery time
After receipt of payment, your order – if in stock – will be shipped within 2-3 working days.
Shipment
All products are carefully packaged and shipped with PostNL. The shipping costs for a letterbox package are 4.25 euros (NL) and a package is 5.95 euros (NL).
When your order has been shipped, you will receive a shipping confirmation with track & trace code.
Return policy
Report your return by email and return the product at your own expense within 7 days of receipt (undamaged and in the original or a similar packaging).
After receipt of the return, your will receive a confirmation by email. The purchase amount (excluding shipping and return costs) will be refunded to your account within 7 days.
Exceptions in which a product cannot be returned and/or a refund will not be carried out are:
○ Products with signs of use and/or damage that have not been reported
○ Products that are not returned in their original or a similar packaging
○ Products returned after 14 days
○ Unclaimed or refused packages that were automatically returned
Defects
All products are carefully packaged, but it is always possible that a product arrives damaged. Please check your order upon receipt and report any damage within 2 days by email, stating your order number and the damage in question. To speed up the process, adding a photo of the damage is desirable.
Colours
It cannot be guaranteed that the colours on the website are completely faithful to the product in real life. This partly depends on the colour settings of your computer (laptop, tablet, mobile) and monitor.
Prices
All prices mentioned on the website are exempt from VAT and exclude shipping costs.
Contact
If you have any questions and/or want more (product) information, please feel free to take contact by email.
General info
D/d studio
Graphic designer / owner:
Didi Molenaar
Email: info@dd-studio.nl
KvK: 92917380
Location: IJsselstein, Utrecht (NL)